JOIA Paraiso by Iberostar

Location

36 km from Cancun/Mayan Riviera airport
Located directly on the beach
Playa Paraiso
123 km from the new Tulum International Airport
20.6 km from Playa del Carmen
16.5 km from Puerto Morelos
2.1 km from Iberostar Playa Paraíso Golf Club

Address

Av. del Sol 309, Playa Paraiso, 77710 Riviera Maya, Q.R., Mexico

Hotel description

JOIA Paraíso by Iberostar is a luxurious, elegant hotel situated directly on the beachfront, catering specifically to adults. The superior-category hotel is part of the Paraíso Complex, offering spacious suites with top-notch amenities and remarkable architectural design. Guests can expect a tranquil and comfortable stay, surrounded by the beauty of the natural landscape.

Meal and beverage plans

All Inclusive Plan

Breakfast, lunch and dinner daily
Breakfast, lunch, snacks, and dinner daily
Domestic and International alcoholic and non-alcoholic beverages
Wine with lunch and dinner
Mixology bar carts
Enhancement of the Tequila and Mezcal offer
Room service 24 hours a day (restrictions apply)
Christmas Eve and News Years Gala dinner (Dec. 24 and Dec 31)
Unlimited à la carte dining (reservations required)

Additional inclusions

Non-motorized water sports (Restrictions apply/subject to availability)
Introductory scuba demonstration in pool
Beach volleyball and tennis
Nightclub (located in the complex shopping centre)
Pillow Menu
WiFi throughout the property
Dedicated Grand Experience Team
Pre-online check in experience including pre-room selection
Refreshing towel upon arrival
Beverage service on the beach/ pool through the Iberostar APP
Stay at one, play at more*: access to services and facilities at all Iberostar Hotels & Resorts in Cancún, Riviera Maya and Cozume (transfers not included)

Upgrade your stay

Butler Service in Select Suites

Upgrade to a Villas, Ocean Front Suite, Ocean Front Superior Suite, Suite Ocean Front
Superior Corner, Presidential Suite and receive a Butler and upgraded amenities/services!

Your butler will make you feel at home 24 hours a day. He or she will show you to your suite, help you unpack your luggage, and customize your pillow, your aromatherapy essence, and your minibar service. He or she can draw a relaxing bath for you or attend to your laundry or shoe-shining needs.

In addition guests will also receive an upgraded experience with services such as:

Personalized pre-arrival contact to learn the guest’s preferences*
Private check-in with a Hotel & Room orientation made by the butler
Customized Mini bar
25% of discount on Star Prestige
Butler courtesy call during stay
Ironing service
Complimentary late check out, Subject to availability.

*Inclusions are subjected to change without notice

Check-in: 3:00 p.m.

Check-out: 11:00 a.m.

Number of rooms: 310

Number of restaurants: 6

Number of bars: 6

Best For...

Earn more with Aeroplan

Exclusive perks

Adults-only

Luxury

Spa

Wedding & honeymoons

Perks for groups

LGBTQ2+ Resorts

Ecolabel hotels

Promotions

Up to $800 in Resort Credit

Important Notes

This resort is an Adults-only (18+) resort

Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

Please be advised that smoking is not permitted in the guest rooms and balconies. There are designated outdoor smoking areas.

Guests now have the option to use the advance online check-tool on webcheckin.iberostar.com and follow 2 easy steps anytime time before arrival.

Guests staying at the JOIA Paraiso by Iberostar have access to services and facilities at all Iberostar Hotels & Resorts in Cancún, Riviera Maya and Cozume (transfers not included)

Enjoy unlimited rounds of golf at the Iberostar Paraiso Golf Club for only $89.00 USD per person, per day!

Included in the golf package:

Unlimited rounds of golf, Roundtrip transfers to and from the golf course, shared Golf cart, Use of driving range, Drinks and snacks from the beverage cart

Rates, inclusions and availability are subject to change without any prior notice.

Suite

Meal plan: All Inclusive Plan

Room view: Garden view or jungle view

Air conditioning: Yes

Bedding: 1 king-size bed or 2 double beds

Maximum occupancy: 2

Occupancy detail: 1-2 adults

Room service: 24-hour room service

Maid services: Turndown service

Room amenities:

AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer, Bathrobe available for your use.

Upper Floor Suite

Meal plan: All Inclusive Plan

Air conditioning: Yes

Bedding: 1 king-size bed or 2 double beds

Maximum occupancy: 2

Occupancy detail: 1-2 adults

Room service: 24-hour room service

Maid services: Turndown service

Room amenities:

AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer, Bathrobe available for your use.

Pool View Suite

Meal plan: All Inclusive Plan

Room view: Pool view

Air conditioning: Yes

Bedding: 1 king-size bed

Maximum occupancy: 2

Occupancy detail: 1-2 adults

Room service: 24-hour room service

Maid services: Turndown service

Room amenities:

Terrace, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer, Bathrobe available for your use.

Romance Villa with Private Pool & Butler Service

This room includes extra perks as part of this hotel’s Butler Service in Select Suites program.

Meal plan: All Inclusive Plan

Room view: Garden view

Air conditioning: Yes

Bedding: 1 king-size bed or 2 double beds

Maximum occupancy: 3

Occupancy detail: 1-3 adults

Room service: 24-hour room service

Maid services: Turndown service

Room amenities:

AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer, Bathrobe available for your use.

Suite Ocean Front

This room includes extra perks as part of this hotel’s Butler Service in Select Suites program.

Meal plan: All Inclusive Plan

Room view: Beachfront

Air conditioning: Yes

Bedding: 1 king-size bed or 2 double beds

Maximum occupancy: 2

Occupancy detail: 1-2 adults

Room service: 24-hour room service

Maid services: Turndown service

Room amenities:

AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer, Bathrobe available for your use.

Panoramic Ocean Front Butler Suite

This room includes extra perks as part of this hotel’s Butler Service in Select Suites program.

Meal plan: All Inclusive Plan

Room view: Oceanfront

Air conditioning: Yes

Bedding: 1 king-size bed or 2 double beds

Maximum occupancy: 2

Occupancy detail: 1-2 adults

Room service: 24-hour room service

Maid services: Turndown service

Room amenities:

AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer, Bathrobe available for your use.

Promo Suite

Meal plan: All Inclusive Plan

Room view: Garden view

Air conditioning: Yes

Bedding: 1 king-size bed or 2 double beds

Maximum occupancy: 2

Occupancy detail: 1-2 adults

Room service: 24-hour room service

Maid services: Turndown service

Room amenities:

AC and ceiling fan, TV, Telephone, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer, Bathrobe available for your use.

Pool Access Suite

Meal plan: All Inclusive Plan

Room view: Pool view

Air conditioning: Yes

Bedding: 1 king-size bed

Maximum occupancy: 2

Occupancy detail: 1-2 adults

Maid services: Daily maid service

Room amenities:

Patio, Air conditioning, TV, Telephone, Alarm clock, In-room safe, Iron on Request, Mini-bar, Coffee maker.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer, Bathrobe available for your use.

Oceanfront Butler Suite Beach Acess

Meal plan: All Inclusive Plan

Room view: Ocean view

Air conditioning: Yes

Bedding: 1 king-size bed

Maximum occupancy: 2

Occupancy detail: 1-2 adults

Maid services: Daily maid service

Room amenities:

Air conditioning, TV, Telephone, Alarm clock, In-room safe, Iron on Request, Mini-bar, Coffee maker.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer, Bathrobe available for your use.

Restaurants & Bars

Restaurants

6 restaurants

Toni’s Surf & Turf Restaurant - À la carte - Surf & Turf - Lobster will not be served from March 1st to June 30th
L’Atelier Haute Cuisine - À la carte - Gourmet
Venecia - À la carte - Italian
Haiku - À la carte - Japanese / Nikkei / Teppanyaki
La Brisa - À la carte - Local
Bella Vista - Buffet - International

Bars

6 bars

Lobby Bar
Cocktail bar
Pool Bar
Beach Bar
Wine Bar
Health Bar

Activities

Pools

3 pools

Infinity pool
Heated pool
Outdoor pool

Motorized and non-motorized water sports

Scuba diving ($)
Kayak
Catamaran

Land activities

Beach volleyball

Entertainment

Nightclub

Golf

Iberostar Paraiso Golf Club nearby (18-holes) ($)

Health and Relaxation

Fitness centre
Spa ($)

Other facilities & services

Convention centre
Dive centre
Car rental service
Meeting facilities
Laundry service
Medical services
Shopping Center - includes nightclub, spa, chapel, creperie, ice cream parlor, snacks and various boutiques

Adults-only (18+) resort

This resort is an Adults-only (18+) resort

Environmental Sanitation Fees

Smoking Policy

Please be advised that smoking is not permitted in the guest rooms and balconies. There are designated outdoor smoking areas.

Advance Check-in

Guests now have the option to use the advance online check-tool on webcheckin.iberostar.com and follow 2 easy steps anytime time before arrival.

Stay at one, Play at more!

Guests staying at the JOIA Paraiso by Iberostar have access to services and facilities at all Iberostar Hotels & Resorts in Cancún, Riviera Maya and Cozume (transfers not included)

Golf Information

Enjoy unlimited rounds of golf at the Iberostar Paraiso Golf Club for only $89.00 USD per person, per day!

Included in the golf package:

Unlimited rounds of golf, Roundtrip transfers to and from the golf course, shared Golf cart, Use of driving range, Drinks and snacks from the beverage cart

Rates, inclusions and availability are subject to change without any prior notice.

Earn more with Aeroplan

With our new way to earn, in addition to accumulating points on the flight portion of your trip, you’ll earn extra Aeroplan® points on packages to this resort/hotel.

A minimum 7-night stay is required on the Caribbean, Mexico, Hawaii, Florida, London, Lisbon and Rome; a minimum 4-night stay is required on Las Vegas, San Francisco and Portland.
Members ages 2 to 12 will receive extra points equivalent to 50% of the points granted to members ages 13 and up.
Valid for travel completed by December 31, 2025

Exclusive perks

This resort comes with exclusive perks. Perks vary by resort and are subject to availability. Certain conditions may apply.

This resort includes the following perks:

Early check-in/late check-out (Check-out until 2:00 p.m.*)
Bottle of sparkling wine
20% spa discount
20% discount on wines
25% discount on paid drinks at à la carte restaurants

Valid for travel completed by October 31, 2025. Added values vary by resort. Not applicable to groups. Conditions may apply. *Subject to availability.

Adults-only

This resort accommodates guests aged 18+ or 21+ only.

Luxury

Treat yourself to luxurious features like gourmet dining, 24-hour room service, spacious rooms, free WiFi, and more.

Spa

Focus on mind, body and soul at this resort with spa facilities, fitness centre and various daily physical activities.

Wedding & honeymoons

This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.

To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.

Perks for groups

Book a group package of a certain size and some guests pay only the taxes*. *Discount is not available if booking hotel only. Discount is applicable on the base fare and does not apply to surcharges, charges and taxes. Subject to availability at time of booking. Cannot be combined with any other offer, discount, or promotion, unless otherwise specified. Restrictions can include but are not limited to: type and size of group, booking and travel periods, minimum number of nights, age restrictions, and availability. Subject to availability at time of booking. Terms and conditions are subject to change without prior notice. Contact our groups department for details.

LGBTQ2+ Resorts

All members and allies of the community are welcomed at this LGBTQ-friendly resort.

Ecolabel hotels

This hotel has declared its commitment to one or more ecolabels endorsed by the Global Sustainable Tourism Council.

Up to $800 in Resort Credit

Receive up to USD $800 in resort credits, in the form of coupons, depending on length of stay:

USD $600 for stays of 3-5 nights
USD $800 for minimum of 6 nights.

Terms and Conditions:

Applicable for new bookings and for travel until October 31, 2025 (subject to change). The discount coupons are digital and available on the Iberostar APP, credits are activated the day after arrival at the hotel. Resort Credit may not be redeemed for cash and there is no cash reimbursement if unused. Credit is not transferable and must be used during the length of stay. Resort Credits are not valid for groups. Valid for the purchase of an item, product or service with a minimum value of $100 USD at all internal and external* points of sale of the hotel. Morpho Shops Mexico, Avis Car Rental Mexico, except Iberostar Waves Cozumel and Iberostar Selection Playa Mita), Photo Shop Mexico – Paraíso Complex, Cancún Complex), HDC Photo, Bávaro Complex - Punta Cana) and Slot Machines Jamaica Complex). Blackout dates, additional restrictions, or exclusions may apply. Iberostar reserves the right to withdraw offers and change conditions at any time without notice.