Contact us
Questions? Check out our FAQ page for information on booking, travelling, and more.
If you need information on a flight booked with Air Canada, please contact the airline directly.
Explore our Manage your booking page to solve your issue online or call us regarding any one of the topics below.
Booking your trip
Call us toll-free at 1-866-529-2079.
Our business hours are:
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Monday to Friday: 8 a.m. to 9 p.m. ET
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Saturday and Sunday: 9 a.m. to 5 p.m. ET
Planning a group trip? Let us help you! Request a group quote today online or call us toll-free at 1-866-529-2079.
Caribbean, Mexico, Europe, and North America
Monday to Friday: 8 a.m. to 8 p.m. ET
Saturday: 9 a.m. to 5 p.m. ET
Sunday: closed
Cruise Groups
Monday to Friday 9 a.m. to 5 p.m. ET
grps.croisieres.cruise@vacv.com
Meeting & Incentive Groups
incentivegroups@vacv.com
Before you go
For support before your trip, please use our Contact form.
Before calling us, explore our Manage your booking page and check if our online tools can solve your issue.
Call us toll-free at 1-800-296-3408.
Our business hours for pre-travel inquiries are:
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Monday to Friday: 6 a.m. to 9 p.m. ET
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Saturday and Sunday: 6 a.m. to 5 p.m. ET
During your trip
If you’re currently at your destination and looking to get in touch with our representative during your vacation, please use one of the phone numbers below.
Please note that these phone numbers are solely for customers currently at their destination.
| Antigua | 1-268-462-6632 |
| Aruba | 1-297-522-4480, 1‑297‑597‑3142 or 1‑297‑597‑3121 |
| Bahamas | |
| Nassau | 1-242-397-5000 |
| Barbados | 1-246-432-0774 or 1-246-280-0240 |
| Costa Rica | |
| Liberia | 011 506 2667 0606 |
| Sane Jose | 011 506 2282 4898 ext. 1601, 1062, 1603 or 1604 |
| Cuba | |
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Cayo Coco |
011 53 33 305 802 |
|
Havana |
011 53 45 668 817 or 011 53 45 668 819 |
|
Holguín |
011 53 24 85 30 48 |
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Santa Clara |
011 53 42 35 0455 |
| Varadero | 011 53 45 668 817 or 011 53 45 668 819 |
| Curaçao | 011 599 9 869 9559 |
|
Dominican Republic (all destinations) |
1‑849‑200‑1217 |
|
Grenada |
1-473-439-2828 |
| Jamaica | 1-877-768-8370 ext. 4634 or ext. 4666 |
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Mexico |
|
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Cancun |
800 461 06 78 |
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Cozumel |
011 52 987 872 4081 ext. 105 |
|
Huatulco |
011 52 958 587 1290 |
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Ixtapa |
011 52 755 553 3351 |
|
Los Cabos |
011 52 624 163 7391 or 011 52 624 163 7392 |
| Puerto Vallarta | 011 52 322 221 3066 |
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Panama |
011 507 340 9875 |
| Saint Kitts and Nevis | 1-869-465-4167 or 1‑869‑465‑4039 |
| Saint Lucia | 1-758-452-0865 or 1‑758‑452‑0866 |
| Saint Martin/Sint Maarten | 1-305-851-6644 |
| Turks and Caicos | 1-649-243-5151 |
For all other destinations, please contact: 1-800-296-3408
For support during travel, please use our Contact form.
You can also call us toll-free at 1-800-296-3408.
Our business hours for inquiries during travel are:
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Monday to Friday: 6 a.m. to 9 p.m. ET
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Saturday and Sunday: 6 a.m. to 5 p.m. ET
For emergency assistance during your trip, call us:
from USA or Canada
1-800-387-2487
from Mexico
011 800 514 1890 or 905-816-2561
After your trip
For all post-travel inquiries concerning flights, airport services and baggage, please contact Air Canada directly through their Consumer support form.
For support after your trip, please use our Contact form.
You can also call us toll-free at 1-800-296-3408.
Our business hours for post-travel inquiries are:
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Monday to Friday: 9 a.m. to 5 p.m. ET
Need to make a claim?
Contact Allianz Global Assistance directly at 1-833-812-0672.
Other inquiries
For all inquiries regarding your Aeroplan points balance or any issues with your Aeroplan account, please contact Aeroplan directly at 1-800-361-5373.
You can redeem your points by booking online. For inquiries regarding bonus points or if you need help redeeming your points, please call us at 1-866-529-2079.
Has the National Hurricane Center/Tropical Prediction Centre (NHC/TPC) issued a Tropical Strom Warning, Hurricane Watch or Hurricane Warning for your selected vacation destination? If yes, please contact our Customer Care team at 1‑800‑296‑3408 to review your rebooking options.
Please note that our offices are currently closed to visitors and customers.
Quebec office:
1440 St. Catherine Street West, Suite 600
Montreal, Quebec H3G 1R8
Ontario office:
5925 Airport Road, Suite 700
Mississauga, Ontario L4V 1W1
For donations or sponsorship requests, please email us at sponsorships@vacv.com.
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