Krystal Cancun

Location

18 km from Cancun/Mayan Riviera airport
Located directly on the beach
Cancun hotel zone
10 km from downtown

Address

Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, Quinatanaroo, Mexico 77500

Hotel description

Krystal Cancun awaits you with 502 contemporary & modern rooms and stunning views of the Caribbean Sea with breathtaking sunsets, making it perfect for families, couples, honeymooners, weddings, meetings and social events. You can enjoy the panoramic view from our rooms with balcony and cool down in our infinity style pool & Jacuzzi, take a break in the Bali day beds, or exercise your body and spirit at the Fitness Center & Spa, while your children have fun at ¨Kids Club¨. Discover the excellent gastronomy of the renowned “Hacienda El Mortero” Restaurant, with its gourmet Mexican cuisine enlivened by the traditional Mariachi.

Meal and beverage plans

All Inclusive Plan

Breakfast, lunch, snacks, and dinner daily (buffet and a la carte)
Alcoholic and non-alcoholic beverages (domestic and selected international drinks), Wine by the glass

Additional inclusions

Kamp Krystal Kid's Club
Daily activities by the pool and beach area
Nightly entertainment in the lobby (3 times per week)
WiFi throughout the property
24-hour reception
All taxes and gratuities
Two (2) bottles of water in room, (restocked daily)
Mini bar with selected product included (soft drinks, water & coffee) restocked daily

Check-in: 3:00 p.m.

Check-out: 12:00 p.m.

Number of rooms: 502

Number of restaurants: 5

Number of bars: 3

Best For...

Exclusive perks

Family

Wedding & honeymoons

Play

LGBTQ2+ Resorts

Important Notes

Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

Baby Cots & Connecting rooms available upon request.

Access to long distance calls when opening credit at check in.

Standard Room

Meal plan: All Inclusive Plan

Room view: Partial ocean view or boulevard view

Air conditioning: Yes

Bedding: 1 king-size bed or 2 double beds

Other areas: Work area with desk.

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 2 adults and 2 children, 3 adults and 1 child

Room service: Room service available ($)

Room amenities:

Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom, shower only, Hairdryer.

Deluxe Ocean View

Meal plan: All Inclusive Plan

Room view: Lagoon view or ocean view

Air conditioning: Yes

Bedding: 1 king-size bed or 2 double beds

Other areas: Work area with desk.

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 2 adults and 2 children, 3 adults and 1 child

Room service: Room service available ($)

Room amenities:

Balcony, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom, shower only, Hairdryer.

Krystal Club Room

Meal plan: All Inclusive Plan

Air conditioning: Yes

Bedding: 1 king-size bed or 2 double beds

Other areas: Work area with desk.

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 2 adults and 2 children, 3 adults and 1 child

Room service: Room service available ($)

Room amenities:

Balcony, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom, shower only, Hairdryer.

Family Studio

Meal plan: All Inclusive Plan

Air conditioning: Yes

Bedding: 1 king-size bed, a large sofa with pull out bed

Other areas: Dining area, Work area with desk.

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 2 adults and 2 children, 3 adults and 1 child

Room service: Room service available ($)

Room amenities:

Balcony, Air conditioning, TV, Telephone, In-room safe, Iron, Mini-bar.

Bathroom amenities:

Private bathroom, shower only, Hairdryer.

Kitchen amenities:

Toaster, Microwave, Kitchenette, Refrigerator.

Restaurants & Bars

Restaurants

5 restaurants

Aquamarina Cafe - Buffet - International
Las Velas - À la carte - Italian
Hacienda el Mortero - À la carte - Mexican
Mediterranean Restaurant - À la carte - Mediterranean
Fisheria - Snack bar

Bars

3 bars

Lobby Bar
Beach Bar
Swim-up Bar

Activities

Pools

2 pools

Outdoor pool
Outdoor kid pool

Motorized and non-motorized water sports

Watersports

Land activities

Recreational activities during the day

Health and Relaxation

Fitness centre
Spa ($)
Sauna

Other facilities & services

Babysitting service
Gift shop
Beauty salon
Car rental service
Meeting facilities
Tour desk
Medical services

Environmental Sanitation Fees

Baby Cots & Connecting rooms available upon request.

Access to long distance calls when opening credit at check in.

Exclusive perks

This resort comes with exclusive perks. Perks vary by resort and are subject to availability. Certain conditions may apply.

This resort includes the following perks:

Welcome drink
Guaranteed preferred room location
Early check-in/late check-out*
15% discount on bottles of wine
Beach towels in room, once per stay

Valid for travel completed by October 31, 2025. Added values vary by resort. Not applicable to groups. Conditions may apply. *Subject to availability.

Family

Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.

Wedding & honeymoons

This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.

To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.

Play

This resort is part of the Play program, which offers the following family-friendly perks:

- Kids Eat, Play, and Stay FREE1
- Pre-boarding for families
- Dedicated pool areas or sections for kids2
- Supervised kids' clubs and more

Terms and Conditions

Play program: Only valid on vacation package bookings at participating hotels and resorts. Not applicable to groups. Subject to availability. Program is subject to change without notice. 1Clients are responsible for paying the flight portion of children’s vacations, including air transportation charges, taxes, fees, and charges. 2Conditions may apply and vary by resort. Based on maximum hotel room occupancy. Only available at all-inclusive resorts in Mexico, the Caribbean and Central America.

LGBTQ2+ Resorts

All members and allies of the community are welcomed at this LGBTQ-friendly resort.