Paradisus Playa del Carmen - Riviera Maya

Location

55 km from Cancun/Mayan Riviera airport
Located directly on the beach
Playa del Carmen
107 km from the new Tulum International Airport

Address

5ª Avenida, Playa del Carmen Playa del Carmen 77719

Hotel description

A spectacular all-inclusive resort in Playa del Carmen, bathed by the Caribbean Sea and set in a stunning protected mangrove forest. Revel in the most exclusive luxury in the heart of this lush tropical landscape. Enjoy holidays on another level with the enhancements of Family Concierge, providing personalized service, exceptional attention and special programs for both adults and children. Discover exquisite cuisine for all tastes in the restaurants and bars, 5 of which have won the Wine Spectator award for excellence. A variety of aromas and flavours to surprise your taste buds. A full program of activities, sports, excursions and much more awaits you at Paradisus Playa del Carmen - Riviera Maya.

Meal and beverage plans

All Inclusive Plan

Breakfast, lunch, snacks and dinner daily
Unlimited domestic and international alcoholic and non-alcoholic beverages
24 hour room service (fee applies to select room categories)

Additional inclusions

WiFi throughout the property

Upgrade your stay

Family Concierge

UPGRADED GUEST EXPERIENCES & SUITES

Family Concierge Inclusions

An immersive vacation experience for adults, families, and groups. The Family Concierge offers opportunities for guests to reconnect and create everlasting memories. Guests booking "Family Concierge" room categories, will receive the following exclusive services and amenities:

Private lounge, cocktails and snacks throughout the day
Exclusive lounge private check-in/out
Special welcome cocktail & refreshing scented towels upon arrival
Pool concierge
Exclusive poolside bali beds (with prior reservation)
Personalized turn-down service
Personalized pillow menu (on request)
Exclusive Restaurant for breakfast
Assistance with priority reservations for activities and restaurants
Nespresso coffee machine
Superior personalized minibar
Destination concierge service in person & via instant messaging
One water ritual during stay at YHI SPA - adults only
One complimentary Dinner at Sal Stake Cave (set menu including house beverages/spirits) – adults only
Bathrobes and slippers
Kids and teenagers´activities program
Kid´s toiletries
Kids beverages in the minibar
E-Concierge assistance prior arrival

*Please note that inclusions are subjected to change without prior notice.

Check-in: 3:00 p.m.

Check-out: 12:00 p.m.

Number of rooms: 488

Number of restaurants: 10

Number of bars: 6

Best For...

Earn more with Aeroplan

Exclusive perks

Family

Luxury

Spa

Wedding & honeymoons

Ecolabel hotels

LGBTQ2+ Resorts

Promotions

US$200 Resort Coupons

Important Notes

Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

Guests 18 years and older staying at Paradisus Playa del Carmen - Riviera Maya will have full access to all services and facilities at Paradisus La Perla Adults Only - Riviera Maya.
*Restrictions may apply

Junior Suite - Nature View

Meal plan: All Inclusive Plan

Room view: Garden view

Air conditioning: Yes

Bedding: 1 king-size bed or 2 double beds

Other areas: Living area.

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children

Room amenities:

Terrace, Air conditioning, TV, In-room safe, Iron, Mini-bar, Coffee maker.

Bathroom amenities:

Private bathroom with tub and separate shower, Hairdryer.

Suite - Nature View

Meal plan: All Inclusive Plan

Room view: Garden view

Air conditioning: Yes

Bedding: 1 bedroom with 2 double beds, separate lounge with sofa bed

Maximum occupancy: 5

Occupancy detail: 1-3 adults, 3 adults and 2 children, 2 adults and 3 children

Room amenities:

Terrace, Air conditioning, TV, In-room safe, Iron, Mini-bar, Coffee maker.

Bathroom amenities:

Private bathroom, shower only, Hairdryer.

Kitchen amenities:

Kitchenette.

Master Suite - Nature View

Meal plan: All Inclusive Plan

Room view: Garden view

Air conditioning: Yes

Bedding: 1 king bed, separate lounge area with sofa bed

Other areas: Dining area.

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children

Room amenities:

Terrace, Air conditioning, TV, In-room safe, Iron, Mini-bar, Coffee maker.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer.

Kitchen amenities:

Kitchenette.

Two Bedroom Master Suite Nature View

Meal plan: All Inclusive Plan

Room view: Garden view

Air conditioning: Yes

Bedding: 1 king-size bed or 2 double beds

Other areas: Living area, Dining area.

Maximum occupancy: 8

Occupancy detail: 1-4 adults, 4 adults and 4 children, 5 adults and 3 children

Room amenities:

Terrace, Air conditioning, TV, In-room safe, Iron, Mini-bar, Coffee maker.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer.

Kitchen amenities:

Kitchenette.

Family Concierge Junior Suite Nature View

Meal plan: All Inclusive Plan

Room view: Garden view

Air conditioning: Yes

Bedding: 1 king-size bed or 2 double beds

Other areas: Living area.

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children

Room amenities:

Terrace, Air conditioning, TV, In-room safe, Iron, Mini-bar, Nespresso® machine.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer.

Family Concierge Junior Suite Swim Up

Meal plan: All Inclusive Plan

Air conditioning: Yes

Bedding: 1 king-size bed or 2 double beds

Other areas: Living area.

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children

Room amenities:

Terrace with direct pool access, Air conditioning, TV, In-room safe, Iron, Mini-bar, Nespresso® machine.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer.

Family Concierge Suite Nature View

Meal plan: All Inclusive Plan

Room view: Garden view

Air conditioning: Yes

Bedding: 1 bedroom with 2 double beds, separate lounge with sofa bed

Other areas: Separate living room, Dining area.

Maximum occupancy: 5

Occupancy detail: 1-3 adults, 3 adults and 2 children, 2 adults and 3 children

Room amenities:

Terrace, Air conditioning, TV, In-room safe, Iron, Mini-bar, Nespresso® machine.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer.

Family Concierge Suite Swim Up

Meal plan: All Inclusive Plan

Air conditioning: Yes

Bedding: 2 double beds, separate lounge with sofa bed

Other areas: Dining area.

Maximum occupancy: 5

Occupancy detail: 1-3 adults, 3 adults and 2 children, 2 adults and 3 children

Room amenities:

Terrace with direct pool access, Air conditioning, TV, In-room safe, Iron, Mini-bar, Nespresso® machine.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer.

Kitchen amenities:

Kitchenette.

Family Concierge Master Suite Nature View

Meal plan: All Inclusive Plan

Room view: Garden view

Air conditioning: Yes

Bedding: 1 king-size bed and 1 double sofa bed

Other areas: Living area, Dining area.

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children

Room amenities:

Balcony or terrace, Air conditioning, TV, In-room safe, Iron, Mini-bar, Nespresso® machine.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer.

Family Concierge Master Suite Swim Up

Meal plan: All Inclusive Plan

Air conditioning: Yes

Bedding: 1 king-size bed and 1 double sofa bed

Other areas: Living area, Dining area.

Maximum occupancy: 4

Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children

Room amenities:

Terrace with direct pool access, Air conditioning, TV, In-room safe, Iron, Mini-bar, Nespresso® machine.

Bathroom amenities:

Private bathroom with shower and whirlpool, Hairdryer.

Kitchen amenities:

Kitchenette.

Restaurants & Bars

Restaurants

10 dining options

Naos - Buffet - International
Bana Family - À la carte - Asian Fusion
Cappella - À la carte - Italian
Mole - À la carte - Mexican
The Lunch Box - À la carte - Latin & Mexican
Flora - À la carte - Local
Blue Agave - À la carte - Taqueria
Sunset Grill - Snack bar - Poolside snacks
Coffee Corner by Nespresso - Cafe
Twelvet - Ice cream

Bars

6 bars

Lobby Bar
Restaurant bar
Beach Bar
Lounge Bar
Swim-up Bar
Smoothie Bar

Activities

Pools

3 pools

Waterpark
Outdoor pool

Motorized and non-motorized water sports

Watersports

Entertainment

Baby Club
Kid's Club
Daily activities
Nightly entertainment

Health and Relaxation

Fitness centre
Spinning class
Spa ($)
Pilates class
Yoga
Personal training ($)

Additional information: Please note that the Fitness Centre and Spa are adults only (18+)

Other facilities & services

Beauty salon
Meeting facilities
Laundry service
Bali bed rental
Medical services

Environmental Sanitation Fees

Stay at 1, Play at 2

Earn more with Aeroplan

With our new way to earn, in addition to accumulating points on the flight portion of your trip, you’ll earn extra Aeroplan® points on packages to this resort/hotel.

A minimum 7-night stay is required on the Caribbean, Mexico, Hawaii, Florida, London, Lisbon and Rome; a minimum 4-night stay is required on Las Vegas, San Francisco and Portland.
Members ages 2 to 12 will receive extra points equivalent to 50% of the points granted to members ages 13 and up.
Valid for travel completed by December 31, 2025

Exclusive perks

This resort comes with exclusive perks. Perks vary by resort and are subject to availability. Certain conditions may apply.

This resort includes the following perks:

Preferred room location (based on resort layout and room category booked, subject to availability)
Early check-in/late check-out (subject to availability)
20% off spa treatments (not applicable to packages or promotions)
Welcome amenity

Valid for travel from November 01, 2024, and completed by October 31, 2025. Added values vary by resort. Not applicable to groups. Subject to availability. Conditions may apply.

Family

Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.

Luxury

Treat yourself to luxurious features like gourmet dining, 24-hour room service, spacious rooms, free WiFi, and more.

Spa

Focus on mind, body and soul at this resort with spa facilities, fitness centre and various daily physical activities.

Wedding & honeymoons

This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.

To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.

Ecolabel hotels

This hotel has declared its commitment to one or more ecolabels endorsed by the Global Sustainable Tourism Council.

LGBTQ2+ Resorts

All members and allies of the community are welcomed at this LGBTQ-friendly resort.

US$200 Resort Coupons

Receive US$200 in resort coupons when booking a minimum stay of 3 nights!

Booking Window: March 20, 2024 - December 22, 2024
Travel Window: March 20, 2024 - December 22, 2024

Resort Coupons Distribution

Room upgrade: US$50 (1 Coupon)
YHI Spa treatment: US$120 (4 Coupons of US$30)
F&B premium products: US$30 (2 Coupons of US$15)

Terms and Conditions:

This offer is not combinable with other promotions valid at the time of booking, nor same service/product
3-night minimum stay required
Resort coupons cannot be applied to retail products
Resort coupons are valid per room (only during stay), non-cumulative, non-transferable and non-refundable
Resort coupons cannot be exchanged for cash money
One coupon can be used per service and must be presented at the moment of service request
Spa coupon applies for treatment with minimum of 50 minutes
Resort coupons apply for all room categories
Last day to use Resort coupons will be December 22, 2024
This offer is subject to availability, the hotel reserves the right to discontinue this promo at any time
This offer applies for individual reservations, leisure groups & weddings.
In the event the Resort coupons are not used, the amount of it cannot be used to pay other incidentals or room rate. Neither can be used in any other Melia Hotels International property.
All services require a reservations and are subject to availability

US$200 Resort Coupons

Receive US$200 in resort coupons when booking a minimum stay of 3 nights!

Booking Window: September 24, 2024 - December 22, 2025
Travel Window: January 01, 2025 - December 22, 2025

Resort Coupons Distribution

Room upgrade: US$50 (1 Coupon)
YHI Spa treatment: US$120 (4 Coupons of US$30)
F&B premium products: US$30 (2 Coupons of US$15)

Terms and Conditions:

This offer is not combinable with other promotions valid at the time of booking, nor same service/product
3-night minimum stay required
Resort coupons cannot be applied to retail products
Resort coupons are valid per room (only during stay), non-cumulative, non-transferable and non-refundable
Resort coupons cannot be exchanged for cash money
One coupon can be used per service and must be presented at the moment of service request
Spa coupon applies for treatment with minimum of 50 minutes
Resort coupons apply for all room categories
Last day to use Resort coupons will be December 22, 2025
This offer is subject to availability, the hotel reserves the right to discontinue this promo at any time
This offer applies for individual reservations, leisure groups & weddings.
In the event the Resort coupons are not used, the amount of it cannot be used to pay other incidentals or room rate. Neither can be used in any other Melia Hotels International property.
All services require a reservations and are subject to availability