Iberostar Waves Quetzal

 
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Location

  • 60 km from Cancun/Mayan Riviera airport
  • Located directly on the beach
  • Playa del Carmen
  • 105 km from the new Tulum International Airport
  • 4 km from Playa del Carmen

Address

Lote Hotelero Nº2, P.º Xaman - Ha, Playacar, 77710 Playa del Carmen, Q.R., Mexico

Hotel description

Iberostar Waves Quetzal is located just minutes from the lively downtown of Playa del Carmen. This beachfront resort beautifully combines traditional Mayan culture with modern luxurious amenities and sacious accomodations. Featuring a wide span of amenties such as, four sparkling pools, pristine beach, seven restaurants and seven bars.

Meal and beverage plans

All Inclusive Plan

  • Breakfast, lunch, and buffet dinner daily
  • 3 à la carte dinners per week
  • Unlimited alcoholic and non-alcoholic beverages
  • Minibar restocked daily

Additional inclusions

  • Star Camp Kid's Program: Kangaroo (ages 0-3) Monkey (ages 4–6) Dolphin (ages 7–12) Eagles (ages 13–15)
  • Select non‑motorized water sports
  • Introductory scuba demonstration in pool (Restrictions apply/subject to availability)
  • Nightly entertainment
  • WiFi throughout the property
  • Use of beach and pool chairs and towels
  • Stay at one, play at more*: access to services and facilities at Iberostar Tucan (restrictions may apply)
Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Number of rooms: 350
Number of restaurants: 8
Number of bars: 7

Best For...

Family

Wedding & honeymoons

Perks for groups

LGBTQ2+ Resorts

Ecolabel hotels

More

Promotions

Up to $500 in Resort Credit

More

Important Notes

Environmental Sanitation Fees are payable in local currency directly to the hotels.  As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

In order to maintain a family oriented environment, IBEROSTAR Hotels & Resorts does not accept any Spring Breakers (either groups or individuals) at any property and during any time of the year. Spring Breakers are defined as High School through College-aged individuals who book together as individual reservations or groups. IBEROSTAR Hotels & Resorts reserves the right to deny check-in to any group or individual that can be defined as a Spring Break group. 

Please be advised that smoking is not permitted in the guest rooms and balconies.  There are designated outdoor smoking areas.

Guests now have the option to use the advance online check-tool on webcheckin.iberostar.com and follow 2 easy steps anytime time before arrival.

Staying at Iberostar beachfront resorts can be even more comfortable and fun for babies. This hotel provides items for daily use that will make traveling with the little ones easier, leaving space in the suitcase for memories and unforgettable moments!

Baby items include:

  • Microwave oven
  • Baby bath tubs
  • Baby bottle sterilizer
  • Changing mats - mats with terry cloth
  • Bottle washing set
  • Highchairs

*Baby items are always subject to availability and are requested at the time of booking or directly at the hotels with the Public Relations or Reception teams, at no additional cost. Availability varies according to destinations and hotels. Not available at Grands.

Please note that the Dolphin group can be split into Dolphin Jr. (7-9 years old) and Dolphin (10-12 years old), depending on the number of children.

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Premium Room

Meal plan: All Inclusive Plan
Room view: Garden or external view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children
Room amenities:
Balcony, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron on Request, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Junior Suite

Meal plan: All Inclusive Plan
Room view: Garden or external view
Air conditioning: Yes
Bedding: 1 king-size bed, 2 sofas
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children
Room amenities:
Balcony, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Two Bedroom Family

Meal plan: All Inclusive Plan
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 6
Occupancy detail: Minimum of 4 guests (4 adults or 2 adults and 2 children), 3 adults and 3 children, 4 adults and 2 children
Room amenities:
Balcony or terrace, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Junior Suite Ocean Front

Meal plan: All Inclusive Plan
Room view: Ocean view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children
Room amenities:
Balcony, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Premium Near Pool

Meal plan: All Inclusive Plan
Room view: Garden or external view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children
Room amenities:
Balcony, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Premium Tropical View

Meal plan: All Inclusive Plan
Room view: Tropical view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children
Room amenities:
Balcony, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Premium Near Beach

Meal plan: All Inclusive Plan
Room view: Internal or external view of the resort
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children
Room amenities:
Terrace, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Junior Suite Ocean Front Beach Access

Meal plan: All Inclusive Plan
Room view: Ocean view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children
Room amenities:
Balcony, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Restaurants & Bars

Restaurants

8 restaurants
  • Buffet Cozumel - Buffet - Mexican / International
  • Buffet international Tulum - Buffet - International
  • Uxmal Beach Grill - Snack bar - International
  • Bonsai - À la carte - Japanese
  • Mare Nostrum - À la carte - Mediterranean
  • Smoke House La Hacienda - À la carte - Texan-style
  • La Góndola - À la carte - Italian
  • Uxmal - À la carte - Mexican

Bars

7 bars
  • Lobby Bar
  • Pool Bar
  • Beach Bar
  • Lounge Bar
  • Sport Bar

Activities

Pools

4 pools
  • Outdoor pool
  • Outdoor kid pool

Motorized and non-motorized water sports

  • Scuba diving ($)
  • Kayak
  • Catamaran
  • Windsurfing
  • *Non-motorized water sports are complimentary for the first hour and subject to availability

Land activities

  • Tennis
  • Dance lessons
  • Daily activities

Entertainment

  • Live music
  • Live shows
  • Kid's Club

Golf

Golf nearby ($)

Health and Relaxation

  • Fitness centre
  • Spa ($)
  • Massage services ($)
Additional information: Age restrictions may apply

Other facilities & services

  • Gift shop
  • Beauty salon
  • Car rental service
  • Meeting facilities
  • Laundry service
  • Tour desk
  • Currency exchange service
  • Medical services
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Environmental Sanitation Fees

Environmental Sanitation Fees are payable in local currency directly to the hotels.  As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

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Spring break policy

In order to maintain a family oriented environment, IBEROSTAR Hotels & Resorts does not accept any Spring Breakers (either groups or individuals) at any property and during any time of the year. Spring Breakers are defined as High School through College-aged individuals who book together as individual reservations or groups. IBEROSTAR Hotels & Resorts reserves the right to deny check-in to any group or individual that can be defined as a Spring Break group. 

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Smoking policy

Please be advised that smoking is not permitted in the guest rooms and balconies.  There are designated outdoor smoking areas.

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Advance check-in

Guests now have the option to use the advance online check-tool on webcheckin.iberostar.com and follow 2 easy steps anytime time before arrival.

Back to top

Baby Items

Staying at Iberostar beachfront resorts can be even more comfortable and fun for babies. This hotel provides items for daily use that will make traveling with the little ones easier, leaving space in the suitcase for memories and unforgettable moments!

Baby items include:

  • Microwave oven
  • Baby bath tubs
  • Baby bottle sterilizer
  • Changing mats - mats with terry cloth
  • Bottle washing set
  • Highchairs

*Baby items are always subject to availability and are requested at the time of booking or directly at the hotels with the Public Relations or Reception teams, at no additional cost. Availability varies according to destinations and hotels. Not available at Grands.

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Dolphin Star Camp

Please note that the Dolphin group can be split into Dolphin Jr. (7-9 years old) and Dolphin (10-12 years old), depending on the number of children.

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Family

Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.

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Wedding & honeymoons

This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.  

 To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.  

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Perks for groups

Book a group package of a certain size and some guests pay only the taxes*. *Discount is not available if booking hotel only. Discount is applicable on the base fare and does not apply to surcharges, charges and taxes. Subject to availability at time of booking. Cannot be combined with any other offer, discount, or promotion, unless otherwise specified. Restrictions can include but are not limited to: type and size of group, booking and travel periods, minimum number of nights, age restrictions, and availability. Subject to availability at time of booking. Terms and conditions are subject to change without prior notice. Contact our groups department for details.

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LGBTQ2+ Resorts

All members and allies of the community are welcomed at this LGBTQ-friendly resort.

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Ecolabel hotels

This hotel has declared its commitment to one or more ecolabels endorsed by the Global Sustainable Tourism Council. 

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Up to $500 in Resort Credit

Receive up to USD $500 in resort credits, in the form of coupons, depending on length of stay:

  • USD $300 for stays of 3-5 nights
  • USD $500 for minimum of 6 nights
Terms and Conditions:

Applicable for new bookings and for travel until October 31, 2025 (subject to change). The discount coupons are digital and available on the Iberostar APP, credits are activated the day after arrival at the hotel. Resort Credit may not be redeemed for cash and there is no cash reimbursement if unused. Credit is not transferable and must be used during the length of stay. Resort Credits are not valid for groups. Valid for the purchase of an item, product or service with a minimum value of $100 USD at all internal and external* points of sale of the hotel. Morpho Shops Mexico, Avis Car Rental Mexico, except Iberostar Waves Cozumel and Iberostar Selection Playa Mita), Photo Shop Mexico – Paraíso Complex, Cancún Complex), HDC Photo, Bávaro Complex - Punta Cana) and Slot Machines Jamaica Complex). Blackout dates, additional restrictions, or exclusions may apply. Iberostar reserves the right to withdraw offers and change conditions at any time without notice.

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