Iberostar Quetzal

 
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Location

  • 60 km from Cancun/Mayan Riviera airport
  • Located directly on the beach
  • Playa del Carmen
  • 105 km from the new Tulum International Airport
  • 4 km from Playa del Carmen

Address

Lote Hotelero Nº2, P.º Xaman - Ha, Playacar, 77710 Playa del Carmen, Q.R., Mexico

Hotel description

Iberostar Quetzal is located just minutes from the lively downtown of Playa del Carmen. This beachfront resort beautifully combines traditional Mayan culture with modern luxurious amenities and sacious accomodations. Featuring a wide span of amenties such as,  four sparkling pools, pristine beach, seven restaurants and seven bars.

Meal and beverage plans

All Inclusive Plan

  • Breakfast, lunch, and buffet dinner
  • Unlimited alcoholic and non-alcoholic beverages
  • Minibar restocked daily

Additional inclusions

  • Star Camp kids’ program: Monkey (ages 4–7) Dolphin (ages 8–12) Eagles (ages 13–17)
  • Dance lessons
  • Non‑motorized water sports* *Restrictions apply/subject to availability.
  • Introductory scuba demonstration in pool* *Restrictions apply/subject to availability.
  • Nightly entertainment
  • WiFi throughout the property
  • Use of beach and pool chairs and towels
  • Stay at one, play at more*: access to services and facilities at Iberostar Tucan *Restrictions apply/subject to availability.
Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Number of rooms: 350
Number of restaurants: 8
Number of bars: 7

Best For...

Family

Wedding & honeymoons

Perks for groups

LGBTQ2+ Resorts

Ecolabel Hotels

More

Promotions

Up to $500 in Resort Credit

More

Important Notes

Environmental Sanitation Fees are payable in local currency directly to the hotels.  As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

In order to maintain a family oriented environment, IBEROSTAR Hotels & Resorts does not accept any Spring Breakers (either groups or individuals) at any property and during any time of the year. Spring Breakers are defined as High School through College-aged individuals who book together as individual reservations or groups. IBEROSTAR Hotels & Resorts reserves the right to deny check-in to any group or individual that can be defined as a Spring Break group. 

Please be advised that smoking is not permitted in the guest rooms and balconies.  There are designated outdoor smoking areas.

Guests now have the option to use the advance online check-tool on webcheckin.iberostar.com and follow 2 easy steps anytime time before arrival.

Staying at Iberostar beachfront resorts can be even more comfortable and fun for babies. This hotel provides items for daily use that will make traveling with the little ones easier, leaving space in the suitcase for memories and unforgettable moments!

Baby items include:

  • Microwave oven
  • Baby bath tubs
  • Baby bottle sterilizer
  • Changing mats - mats with terry cloth
  • Bottle washing set
  • Highchairs

*Baby items are always subject to availability and are requested at the time of booking or directly at the hotels with the Public Relations or Reception teams, at no additional cost. Availability varies according to destinations and hotels. Not available at Grands.

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Premium Room

Meal plan: All Inclusive Plan
Room view: Garden or external view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children
Room amenities:
Balcony, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron on Request, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Junior Suite

Meal plan: All Inclusive Plan
Room view: Garden or external view
Air conditioning: Yes
Bedding: 1 king-size bed, 2 sofas
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children
Room amenities:
Balcony, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Two Bedroom Family

Meal plan: All Inclusive Plan
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 6
Occupancy detail: Minimum of 4 guests (4 adults or 2 adults and 2 children), 3 adults and 3 children, 4 adults and 2 children
Room amenities:
Balcony or terrace, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Junior Suite Ocean Front

Meal plan: All Inclusive Plan
Room view: Ocean view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children
Room amenities:
Balcony, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Premium Near Pool

Meal plan: All Inclusive Plan
Room view: Garden or external view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children
Room amenities:
Balcony, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Premium Tropical View

Meal plan: All Inclusive Plan
Room view: Tropical view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children
Room amenities:
Balcony, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Premium Near Beach

Meal plan: All Inclusive Plan
Room view: Internal or external view of the resort
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children
Room amenities:
Terrace, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Junior Suite Ocean Front Beach Access

Meal plan: All Inclusive Plan
Room view: Ocean view
Air conditioning: Yes
Bedding: 1 king-size bed or 2 double beds
Maximum occupancy: 4
Occupancy detail: 1-3 adults, 3 adults and 1 child, 2 adults and 2 children
Room amenities:
Balcony, AC and ceiling fan, TV, Alarm clock, In-room safe, Iron, Mini-bar, Coffee maker.
Bathroom amenities:
Private bathroom, shower only, Hairdryer.
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Restaurants & Bars

Restaurants

8 restaurants
  • Uxmal - À la carte / Buffet - International
  • Bonsai - À la carte - Japanese
  • Mare Nostrum - À la carte - Mediterranean
  • Smoke House La Hacienda - À la carte
  • La Góndola - À la carte - Italian
  • Buffet Cozumel - Buffet - Mexican / International
  • Buffet international Tulum - Buffet - International
  • Grillades de plage Uxmal - Snack bar

Bars

7 bars
  • Lobby Bar
  • Pool Bar
  • Sport Bar

Activities

Pools

4 pools
  • Outdoor pool
  • Outdoor kid pool

Motorized and non-motorized water sports

  • Scuba diving ($)
  • Kayak
  • Catamaran
  • Windsurfing

Land activities

  • Dance lessons

Entertainment

  • Kid's Club

Health and Relaxation

  • Fitness centre
  • Massage services ($)
Additional information: Age restrictions may apply

Other facilities & services

  • Gift shop
  • Beauty salon
  • Car rental service
  • Meeting facilities
  • Laundry service
  • Tour desk
  • Currency exchange service
  • Medical services
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Environmental Sanitation Fees

Environmental Sanitation Fees are payable in local currency directly to the hotels.  As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.

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Spring break policy

In order to maintain a family oriented environment, IBEROSTAR Hotels & Resorts does not accept any Spring Breakers (either groups or individuals) at any property and during any time of the year. Spring Breakers are defined as High School through College-aged individuals who book together as individual reservations or groups. IBEROSTAR Hotels & Resorts reserves the right to deny check-in to any group or individual that can be defined as a Spring Break group. 

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Smoking policy

Please be advised that smoking is not permitted in the guest rooms and balconies.  There are designated outdoor smoking areas.

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Advance check-in

Guests now have the option to use the advance online check-tool on webcheckin.iberostar.com and follow 2 easy steps anytime time before arrival.

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Baby Items

Staying at Iberostar beachfront resorts can be even more comfortable and fun for babies. This hotel provides items for daily use that will make traveling with the little ones easier, leaving space in the suitcase for memories and unforgettable moments!

Baby items include:

  • Microwave oven
  • Baby bath tubs
  • Baby bottle sterilizer
  • Changing mats - mats with terry cloth
  • Bottle washing set
  • Highchairs

*Baby items are always subject to availability and are requested at the time of booking or directly at the hotels with the Public Relations or Reception teams, at no additional cost. Availability varies according to destinations and hotels. Not available at Grands.

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Family

Keep everyone happy at resorts offering dedicated kids' pools, supervised clubs, and more for the family. Discounts for kids may also be available. Please note that any discounts will be reflected in your final price at checkout.

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Wedding & honeymoons

This resort offers wedding and/or honeymoon packages and the services of a wedding coordinator.  

 To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly.  

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Perks for groups

Book a group package of a certain size and some guests pay only the taxes*. *Discount is not available if booking hotel only. Discount is applicable on the base fare and does not apply to surcharges, charges and taxes. Subject to availability at time of booking. Cannot be combined with any other offer, discount, or promotion, unless otherwise specified. Restrictions can include but are not limited to: type and size of group, booking and travel periods, minimum number of nights, age restrictions, and availability. Subject to availability at time of booking. Terms and conditions are subject to change without prior notice. Contact our groups department for details.

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LGBTQ2+ Resorts

All members and allies of the community are welcomed at this LGBTQ-friendly resort.

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Ecolabel Hotels

This hotel has declared its commitment to one or more ecolabels endorsed by the Global Sustainable Tourism Council. 

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Up to $500 in Resort Credit

Receive up to USD $500 in resort credits, in the form of coupons, depending on length of stay:

  • USD $300 for stays of 3-5 nights
  • USD $500 for minimum of 6 nights

Resort Credit Distribution

  • AVIS Rent A Car- For stays 3+ nights $25.00, For stays 6+ nights $50.00
  • Champagne & Wine - $25.00
  • Dressels Divers Water Sports-  For stays 3+ nights $25.00, For stays 6+ nights $50.00
  • Laundry Services- For stays 3+ nights $30.00, For stays 6+ nights $75.00
  • Romantic Dining- $30.00 
  • Photo store- For stays 3+ nights $20.00, For stays 6+ nights $40.00
  • SPA-  $25.00 per 2 adults
  • Premium Shows- For stays 6+ nights $25.00
  • Jewelry Shop (MORPHO)- 3+ nights $25.00 per 2 adults, For stays 6+ nights $45.00 per 2 adults
  • Hotel Shop (MORPHO)-$20.00
  • Star Prestige Package- For stays 3+ nights $25.00, For stays 6+ nights $65.00
  • Artisanal Tequila Clase Azul Anejo- $25.00
Terms and Conditions:
  • Applicable for new bookings made as of September 26. 2023 for travel untill December 31, 2024
  • Resort Credit may not be redeemed for cash and there is no cash reimbursement if unused
  • Credit is not transferable and must be used during the length of stay
  • Offer is based on double occupancy.
  • Valid for new bookings
  • All packages must be sold at full market value
  • Blackout dates, additional restrictions or exclusions may apply
  • Offer based on availability
  • Offer is not available for groups bookings
  • Subject to change without notice
  • Credit is not combinable with other promotions
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