- Playa del Carmen, Riviera Maya
- 52 kilometres from Cancun International Airport
- 15 minutes from downtown Playa del Carmen
Nearest Points of Interest:
- Rio Secreto
- Cenote Chaak Tun
Sandos Caracol Eco Resort is an all-inclusive, family friendly resort situated beachfront in Playa del Carmen offering a water park featuring splash areas and 29 slides offering. Sandos Caracol Eco Resort is also fantastic for nature-lovers and explorers, as the resort lies in the middle of a lush green area at the edge of an exotic jungle, surrounded by cenotes, mangroves and natural lagoons: an ecologically-rich environment for those who dream about a perfect beach escape.
Meals & beverages plans
- Breakfast and lunch (buffet) and dinner (buffet or à la carte) daily
- Unlimited domestic and international beverages
- WiFi in designated public areas
- Kids Club for children ages 4-12 years old with fully supervised activities program such as: children’s pool, games and arts & crafts and mini disco
- Teens Activities for 13 to 17 years old with assistance of the animation and sports team. Music, pool tables, table tennis, foosball (table football), beach soccer, etc.
- Trendy Disco Bar with music from 11pm to 2 am (18+ years)
All Nature Experience
Learn to live like the ancient Mayans throughout the week with activities and performances for adults and children inspired by regional history and culture.
The All Nature Experience is a unique interactive program that allows guests to discover the Mayan culture on distinctive natural surroundings. At Sandos Caracol Eco Resort, the All Nature Experience is a way of being, living and thinking. Weekly activities program include daily eco tours, swimming a a cenote (natural sink hole), photo safari, bicycle tour, sensory experience, Mayan ball game, Sandos survivor and Mayan survivor, nature trails and meditation sessions on the beach. Witness Mayan representative ceremonies, visit a Mayan herb garden, plant indigenous plant species and participate in natural treatments and ancient rituals at the spa.
Guest are welcome to participate in All Nature Experience events, Adventure activities, Nature activities, Flora and Fauna sessions and Eco Education. Activities for the entire family are at your disposal.
Select Club Inclusions
Guests reserving a Select Club Adults only (18+) room category will enjoy enhanced amenities and services including:
- Private check-in at exclusive Select Club Adults Only reception
- Private concierge
- Exclusive pool and Jacuzzi with luxury sun loungers and free WiFi access in the pool area
- Exclusive à la carte restaurant for breakfast and lunch with delicious gourmet dishes
- Exclusive adults-only beach area with hammocks, lounge chairs, Bali beds and waiter service
- Access to Select Club Adults Ony ocean front Club House with showers, towel service, premium liquor bar and snacks, selection of books and reading area, living room with TV and video games, pool table, WiFi
Stay at 1, Play at 2
Guests of Sandos Caracol Eco Resort can enjoy exchange privileges with sister property, Sandos Playacar with the following conditions:
- Exchange privileges are subject to availability and we will have a limited allotment of complimentary day passes available
- Guests must book their day pass at the front desk at Sandos Playacar
- The day pass schedule is from 11 a.m. until 11 p.m., taking into account the opening hours of the facilities and services
- Day pass includes access to the buffet restaurants (not to the à la carte restaurants)
- Ground transportation is not included and is at the guests’ expense
Weddings & Honeymoons
Check-in Policy: At least one adult of 18 years of age or older must be present in each room upon check-in.
Student groups or spring breakers restricitons: The hotel does not allow groups of students nor spring breakers. Youth up to 20 years old are only admitted when accompanied by an adult sharing the same room
The minimum age for check-in is 21 years.
Environmental Sanitation Fees are payable in local currency directly to the hotels. As these fees fluctuate by hotel, you may contact your respective hotel for more information on the applicable fees.
Sandos Caracol is proud to announce the start of a sweeping refurbishment of several rooms and suites. This ambitious enhancement, scheduled to start on June 05/23, will cover all accommodations located on the farthest northwest part of the extensive resort and will bring the room and suite product more in line with the rest of the existing accommodations and the vision of the forward-thinking brand.
The project, slated for completion in October 2023, will be executed in phases and is carefully planned to make sure that the impact on the guest experience is minimal to none and with no disruption to any of the services, features amenities and public areas offered by the resort, which are mostly located within other areas of the expansive premises and awe-inspiring natural surroundings.